Privacy Captain Spins
Table of contents
Personal data at Captain Spins is handled within the framework of New Zealand's Privacy Act 2020 and its information privacy principles. The overview covers what is collected at registration, in the cashier and during verification, and how it is used. Adults only: an 18+ age check is tied to the documents supplied before a first withdrawal.
Information gathered at each stage
At registration an email address and a password are collected, along with the personal details of full name, date of birth and home address. The verification step brings in a photo ID, proof of address from a recent date and confirmation of the payment instrument used. The cashier holds payment details, and play produces session history and limit settings.
| Stage | Data | Purpose |
|---|---|---|
| Registration | Email, password, name, date of birth, address | Account setup and identity matching |
| Verification | Photo identity document, proof of address, payment instrument | Checks before a first withdrawal |
| Cashier | Payment details, amounts, method | Processing of deposits and withdrawals |
| Play | Session history, limit settings | Account management and safer play |
Purposes of use
Data supports the running of the account: sign-in, balance, bonus progress and payment processing. Fraud prevention and legal duties, among them anti-money-laundering checks on withdrawals above defined thresholds, are further uses. Marketing messages rely on consent where consent applies.
Disclosure to third parties
Game studios such as NetEnt, Play'n GO and Evolution are given the technical data a session requires, while payment processors are given the details needed to move a deposit or a withdrawal. Authorities receive information where the law requires it. Data is disclosed to such parties only for the purposes described.
Cookies and tracking
Cookies are small files stored by the browser, and three families apply. An account stays signed in during a visit thanks to session cookies, settings are remembered by preference cookies, and analytics cookies record how the lobby is used. None of them holds a card number, since payment details stay inside the cashier. Browser settings control which of them are stored, and blocking some can limit parts of the site.
Access and correction under the Privacy Act 2020
Anyone whose data is held can ask to see it and to have errors fixed, a right that stems from the Privacy Act 2020. Information is kept for the period required by law, and a request is routed through the support team. Details entered at registration must match the identity documents, so corrections apply to a record rather than to an identity.
- Access to the information held on the account.
- Correction of details that are inaccurate.
- Questions about how data is used or disclosed.
Security of stored data
Data moving between a browser and Captain Spins is encrypted in transit, covering cashier entries and uploaded documents. Account access is tied to the email confirmed at registration, and password resets route through that address rather than through support. Access controls limit who can see a record, and the Captain Spins login is the point where that protection begins.
Contact and complaints
Privacy questions go to the support team through live chat, email or telephone, with coverage around the clock.
Conclusion on data handling
Data is collected in four stages, used for account running and legal duties, and protected by encryption in transit and email-based access.